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Active Client Support & Remote Assistance

Get the Fast IT Support You Need.

Our senior technical engineering team is here around the clock to eliminate downtime, remediate hardware issues, and keep your business running smoothly.

Houston NOC Active
< 60 Sec Response Time
Encrypted Remote Sessions
Support options

Three important support options for three different support needs.

Each option below serves a different purpose. Choose the one that matches your situation—whether you need to open a ticket, join a live technician session, or install managed remote access for an ongoing support relationship.

Option 01 Ticketing

Submit a Helpdesk Ticket

Best for new issues, service requests, and support needs that should be documented, routed, and tracked by our dispatch team.

Tracked request Team dispatch
Open Support Portal
Use this option when you want your issue documented, assigned, and tracked through dispatch.
Option 02 Live Session

Instant Quick Support (SOS)

Best when you are already speaking with an Inner-Net technician and need immediate remote assistance on your current device.

Fast connection Secure session
  • Encrypted Connection256-bit encrypted remote support session.
  • No Permanent InstallLaunches quickly without full-time agent deployment.
  • Cross-PlatformCompatible with Windows and macOS systems.
Download Quick Support
Use this option when a technician asks you to join a live remote support session right now.
Option 03 Managed Access

Unattended Remote Access

Best for managed workstations and servers that need persistent access for maintenance, monitoring, after-hours support, and ongoing administration.

Ongoing management After-hours support
  • Proactive MonitoringSupports patching, health monitoring, and routine maintenance.
  • Persistent AvailabilityEnables authorized remote access without requiring the user to start each session.
  • Security HardeningBuilt for business environments with enterprise support requirements.
Download Remote Agent
Use this option for managed devices that need persistent access and ongoing support coverage.

Experiencing a Critical Server or Network Outage?

Managed contract clients experiencing high-priority downtime can reach our on-call emergency escalation engineers immediately.

Call Emergency NOC (713) 840-1616